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Owned and operated by Cuisineloft, our team is ready to answer questions about appliances, cookware, or your order.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-day returns on eligible items. If something is not right with your appliance or cookware, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model?
Yes, exchanges are available within the 30-Day Returns window. Simply contact our team with your order number and the model you would like instead, and we will walk you through the steps.
How do I choose the right range or oven for my kitchen?
Consider your kitchen layout, cooking style, and fuel preference. Our team can help you compare features across our built-in ovens and ranges so you find the best fit for your space.
Do your cookware sets work on induction cooktops?
Compatibility varies by set. Each product page lists supported cooktop types. If you are unsure, send us a message and we will confirm whether a specific set works with your setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Quality You Can Trust
Every refrigerator, oven, and cookware set is selected for reliable performance in real kitchens.
Free Continental Shipping
Most orders ship free within the Continental U.S., backed by our 30-Day Returns policy.
